View the latest information and news updated about the COVID-19 pandemic below.

March 25, 2020 - Mosaic Home Care’s Hand Washing Protocol

In the current environment we are paying much closer attention to hand washing and infection prevention and control. We provide here a simplified version of our advanced hand washing protocols.

Handwashing is important not just for caregivers but also for the person, the family and any visitors. If you would like help in understanding how you can use hand washing protocols for your own use, please do not hesitate to contact us.

It is important to remember that social distancing is not just about maintaining a safe distance from people you are talking to but also reducing the number of contacts you have with people. One way of minimising the risks of contact with people and environment is by washing your hands thoroughly.

All our caregivers are instructed to follow social distancing and social isolation protocols when not providing care to clients and families. Social isolation and distancing reduces the potential for catching and transmitting a virus.

It is also worthwhile remembering that hand washing protocols apply when out in the community too: when entering a grocery store, for example, use hand sanitizer on your hands (most grocery stores now provide this at entrance points) and on any trolley or basket handle you use. On leaving a store, likewise, disinfect your hands with hand sanitizer.

Mosaic Home Care Handwashing Protocol

March 12, 2020 - Novel COVID-19 Update

On March 11th, 2020 the World Health Organization characterized the current COVID-19 situation as a pandemic.  On March 12th, 2020, Dr Eileen de Villa, Medical Officer of Health provided this update

Mosaic Home Care has been closely monitoring the development of the coronavirus within Canada and overseas.  Over the last two weeks we have been upgrading our virus threat response procedures.  As a provider of care services to individuals with high support needs important hand-washing and other viral protection protocols are part of standard service procedure.

Minimizing exposure to further potential risks will involve private caregivers, family and the person we are looking after.  The following are a few of our more stringent protocols that we are introducing:

  • We are instructing caregivers in the interests of client health needs to avoid social occasions and to limit their own community and social network interaction over the next few weeks.  
  • We would recommend that those we look after, and those of the close family that interact with the person regularly to consider limiting interaction with social occasions and other community interaction that might place them at higher risk of contracting the COVID-19 virus.  
  • Regular disinfectant of surfaces within client and family homes, in particular door handles, telephones, remote controls, countertops, appliance handles, washroom sinks, regular replacement of hand towels. We are also suggesting that caregivers consider similar initiatives in their own homes where there is high level traffic.
  • Cleaning of all produce from grocery and other shopping: not just fruits and vegetables, but cans and plastics.  Outer packaging should also be removed where possible. 
  • Caregivers are instructed to wear masks to clients with high support needs in particular to further minimize any risks of viral contamination. There may be exceptions to these rules for persons living with severe dementia, but these decisions will be made with family and physician involvement.
  • We will also be monitoring all visitors to those we are looking after and checking on their potential exposure to limit the risk of our clients contracting the virus from their own contact base.  Families may want to give consideration to the level of intimate contact and social distance between the person being looked after and visitors.
  • The above are in addition normal hand-washing protocols and isolation procedures recommended by public health and our own closer monitoring of client and caregiver health.  We are also instructing our caregivers to change into their work clothes at the client’s residence to avoid community contamination of clothing.

We remain committed to protecting the health of our clients, front line staff and their families. We continue to monitor updates surrounding COVID-19 closely on a daily basis.  And implementing protocols designed to minimize contact with COVID-19 virus.

Mosaic Home Care & Community Resource Centres will cancel all programs at our Markham and Toronto Resource Centres until April 6th, 2020.  We will provide an update through our social media and website. 

Further information

Further information can be found at the Toronto and Ontario Public Health Websites:

Toronto Public Health -

Ontario Public Health -

Important telephone numbers

Toronto Public Health at 416-338-7600

Telehealth Ontario at 1-866-797-0000

COVID-19 Symptoms To Watch For

The following information is taken from the public health websites.

COVID-19 symptoms range from common to severe respiratory illnesses and include:

  • Fever
  • Cough
  • Muscle aches and tiredness
  • Difficulty breathing

Less commonly: sore throat, headache and diarrhea have been reported.

Older patients and those with chronic medical conditions may be at higher risk for severe illness.

Coronaviruses are spread mainly from person to person through close contact, for example, in a household, workplace or health care centre. There is no vaccine available to protect against the 2019 novel coronavirus.

There are everyday actions that can help prevent the spread of germs that cause respiratory illnesses. Take these everyday steps to reduce exposure to the virus and protect your health:

  • Wash your hands often with soap and water for at least 15 seconds. If soap and water are not available, use an alcohol-based hand sanitizer.
  • Avoid touching your eyes, nose, and mouth with unwashed hands
  • Avoid close contact with people who are ill. Please use gloves and mask if you happen to be with a client that has cold symptoms
  • Maintain at least 1 metre (3 feet) distance between yourself and anyone who is coughing or sneezing
  • Stay home when you are ill
  • Good coughing etiquette (coughing or sneezing into your elbow or a tissue then throwing the tissue in the trash and washing your hands).
  • Clean and disinfect frequently touched objects and surfaces

If you have fever, cough and difficulty breathing contact your local health provider.  Or TeleHealth if after hours 1-866-797-0000

Please call Mosaic if …

Please also CALL Mosaic Home Care Services office at 905-597-7000 or 416-322-7002 to communicate any updated information.

  • You are experiencing symptoms listed above.
  • For any change in the health of your family member
  • If you have been in close contact with a probable case of COVID-19 or with anyone that has recently travelled outside of the country the past 14 days.

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