From Ottawa with Love

How Mosaic helps families who are living apart

Dear Mosaic Team,

There are so many things I am thankful for that you have done for my Grandmother Sadie and myself over the past month, and I want to take a moment to thank you all.

You all played a vital role in Sadie’s recovery from her fall and emotionally upsetting time in her life.

From manning the email requests, arranging a caregiver within 24 hour notice, the detailed log notes that I often read both in Toronto and from home in Ottawa, to calling and chatting with the PSWs when I knew they had their hands full, to the patience of the staff with an elderly lady and her stressed-out family, to the actual hands-on PSW work, and all the extra love that was shown by taking Sadie for walks, giving her extra drinks of coffee and cookies, ordering her ice cream… the list goes on and on.

The word “blessing” is seldom used today but it is one that describes what Mosaic is.

You all played a vital role in Sadie’s recovery from her fall and emotionally upsetting time in her life. Thank you for your hard work. I’m sure I’m not the only client you catered to but I’m also sure I was probably one of the most vocal. I want to take this opportunity to acknowledge you for your assistance. The word “blessing” is seldom used today but it is one that describes what Mosaic is. You make Mosaic. You are a blessing to people in a crisis. Thank you for being our blessing this past month.

May you all be blessed for what you do.

Sincerely,

Cindy